So back in September I called to setup internet service as I was wanting to dump CenturyLink. They gave me an install date and price for the 50mbps Prime Plus service.
On my actually install date I checked mediacom's website and see a new promo for $24.95/month for Prime Plus when switching from your current provider to Mediacom (must provide a bill for proof). So since my service wasn't being turned on till that day I decided to call and see if I could get that pricing instead of the $44.95/month I was originally quoted. I was told they would have to check, would open a ticket and that I would be sent something in the mail that I had to fill out and send back along with a copy of my current provider's bill. I agreed and waited for the mail. After a week and a half it never came.
So I called again to find out about it. After getting bounced around to 3 different people with 3 different answers as to what I should do and one disconnected call I still couldn't get a clear answer. One person told me I had to go to the local office, one person basically said "I don't know" and forwarded the call to someone else who I got disconnected from. I called back and the last person I talked to gave me a $20 credit for the current month and told me to sit tight and wait as my ticket was still open and that someone should contact me.
It has been almost a month now and nothing, I got my most recent bill and the pricing was still the same so I know nothing was changed.
I'm still within my 90-day money-back trial and honestly considering dropping Mediacom over having to futz with this before I'm locked into my contract. I know they don't *have* to do anything about it, but stringing me along is super annoying.
Not sure where to go from here other than continually calling back about it until someone gives me a clear answer.
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