Today I called and had my HSI upgraded to 150/20 Ultra Plus. I've already rebooted the modem, I'm seeing all 8 DS channels bonded and 2 US channels bonded with the stats below. Any speed test, large download, etc. I do maxes out at about half what I'm supposed to be getting, at about 70~75mbps. Upstream tests are fine, showing about 26-28mbps up.
Downstream Bonded Channels
Channel Modulation Frequency Power SNR Correctables Uncorrectables
1 QAM256 165000000 Hz 2.2 dBmV 43.2 dB 0 0
2 QAM256 111000000 Hz 1.3 dBmV 43.2 dB 0 0
3 QAM256 117000000 Hz 1.4 dBmV 43.2 dB 0 0
4 QAM256 123000000 Hz 1.5 dBmV 43.2 dB 0 0
5 QAM256 129000000 Hz 1.8 dBmV 43.9 dB 0 0
6 QAM256 147000000 Hz 2.3 dBmV 43.9 dB 0 0
7 QAM256 153000000 Hz 2.4 dBmV 43.2 dB 0 0
8 QAM256 159000000 Hz 2.3 dBmV 43.2 dB 0 0
Total Correctables Total Uncorrectables
0 0
Upstream Bonded Channels
Channel US Channel Type Symbol Rate Frequency Power
1 ATDMA 5120 Ksym/sec 34500000 Hz 45.5 dBmV
2 ATDMA 5120 Ksym/sec 28000000 Hz 45.5 dBmV
3 Unknown 0 Ksym/sec 0 Hz 0.0 dBmV
4 Unknown 0 Ksym/sec 0 Hz 0.0 dBmV
Do these stats look okay? Is there anything else I can do before engaging support?
I'm not on a wireless connection and this is while connected directly to the modem.
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