I had to call Mediacom yesterday because my Ultra HSI simply "died" at approximately 2:30PM. Both my primary and backup Surfboards had the blinking lights of doom after power up, indicating they weren't getting a signal from the pedestal (or somewhere up the line).
pfSense wouldn't pull a unique DHCP IP from Mediacom and Tech support said they couldn't even see my 6141 or 6121 modems when we tried troubleshooting beyond the typical "have you tried flipping the ends of your network cable" stuff. Signals have been degrading over the course of time in their historical trend graphs, they said.
Anyway, the "earliest" they could have a technician come is this Thursday between 5-7PM.
Is this the norm response time for a customer outage? Perhaps there is some sort of $5/mo "service plan" one can sign up for to get expedited support, similar to satellite TV providers? Either way, after dishing out almost $100/mo and hearing this left a sour taste in my mouth in an otherwise great experience with Mediacom :(
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