Today my Internet goes out... again! Every time I contact anyone from Mediacom regarding an outage I'm presented with a "slight" signal issue and want to send a tech out to fix. The problem is that I've had numerous techs here to fix the problem and not one of them do a damn thing!
I want an answer on why the tech (same one, btw) tells me my signals are "screaming" and doesn't lift a finger to fix. I can guarantee the issue is NOT in my coax and splitter as I have replaced it from the box to modem myself recently w/o any change the last time this happened.
If I get the exact same response or even the same tech from last time I'll will more than likely cancel my services with Mediacom & take my chances with much slower Internet from CenturyLink. My job and school depend on a working connection & without it, I lose money & fail my courses. I pay for this & I'm sure I'll still pay for non-working Internet until Thursday, if he does anything, since I won't see any credit applied. uid://1705265, please make this right as I don't feel satisfied with the response from the tech on Twitter (TS).
PS: While typing this my Internet returned back to normal without any signal changes on my modem nor any interaction from myself. Also, if there were something wrong with the coax, connection, or splitter, wouldn't all signals be near or out of spec? All 8 DS channels are 0dBmV to -1dBmV and 37dB +/- 0.5. Both upstream channels are rock solid at 45 dBmV.
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