Got internet installed yesterday, the guys ran a new line and got everything set up...but we couldn't get internet going through my router. No problem, say I, this thing's always a pain--it will work eventually. They agreed, saying the connection directly from the modem to the tech's laptop had worked, so it should be fine.
Fast forward to today. I've yet to see a single drip of internet, despite endless cycling, moving my computer downstairs for a direct connection to the modem, resetting everything and connecting everything in every conceivable order.
Windows 8.1 troubleshooting says "Ethernet Doesn't Have a Valid IP Configuration".
My router wants me to manually enter information for a static IP.
Contact Mediacom tech support, they don't see any connection errors, walk me through a bunch of stuff...then I accidentally turn my phone tether on, think they've fixed the problem, thank them, and hang up.
Oops.
Eventually I go into my modem and see these stats:
Information
Standard Specification Compliant DOCSIS 3.0
Hardware Version 1.0
Software Version D3CM1604V-B5510.2.19-RES_GA
Cable Modem MAC Address c4:39:3a:8f:b2:a8
MTA MAC Address c4:39:3a:8f:b2:a9
Cable Modem Serial Number C2151800F669
CM certificate Installed
Status
System Up Time 0 days 00h:14m:19s
Network Access Allowed
Startup Procedure
Procedure Status Comment
Acquire Downstream Channel 159000000 Hz Locked
Connectivity State OK Operational
Boot State
Configuration File OK
Security Disabled Disabled
Downstream Bonded Channels
Channel Lock Status Modulation Channel ID Frequency Power SNR Correctables Uncorrectables
1 QAM256 159000000 Hz 5.2 dBmV 39.9 dB 89240 52390
2 QAM256 111000000 Hz 7.4 dBmV 40.7 dB 70850 64350
3 QAM256 117000000 Hz 7.2 dBmV 40.6 dB 130667 109385
4 QAM256 123000000 Hz 6.9 dBmV 40.3 dB 124801 98819
5 QAM256 129000000 Hz 6.6 dBmV 40.2 dB 118324 87092
6 QAM256 147000000 Hz 5.7 dBmV 40.0 dB 100884 64073
7 QAM256 153000000 Hz 5.6 dBmV 40.0 dB 94741 58919
8 QAM256 165000000 Hz 4.9 dBmV 39.6 dB 83341 47868
9 Unknown 0 Hz 0.0 dBmV 0.0 dB 0 0
10 Unknown 0 Hz 0.0 dBmV 0.0 dB 0 0
11 Unknown 0 Hz 0.0 dBmV 0.0 dB 0 0
12 Unknown 0 Hz 0.0 dBmV 0.0 dB 0 0
13 Unknown 0 Hz 0.0 dBmV 0.0 dB 0 0
14 Unknown 0 Hz 0.0 dBmV 0.0 dB 0 0
15 Unknown 0 Hz 0.0 dBmV 0.0 dB 0 0
16 Unknown 0 Hz 0.0 dBmV 0.0 dB 0 0
Total Correctables Total Uncorrectables
812848 582896
Upstream Bonded Channels
Channel Lock Status US Channel Type Channel ID Symbol Rate Frequency Power
1 ATDMA 5120 Ksym/sec 30600000 Hz 44.7 dBmV
2 ATDMA 5120 Ksym/sec 37000000 Hz 44.8 dBmV
3 Unknown 0 Ksym/sec 0 Hz 0.0 dBmV
4 Unknown 0 Ksym/sec 0 Hz 0.0 dBmV
CM IP Address Duration Expires
D: -- H: -- M: -- S: -- --- --- -- --:--:-- ----
Current System Time: Fri Jul 10 22:05:41 2015
Same sort of thing no matter how long it runs, after multiple resets, etc--crazy high uncorrectables that only continue to climb.
I'm starting to think this isn't a problem I'll be fixing without a tech coming out to mess with lines. Am I right?
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