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[IA] TiVo Pairing Not Working

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I have contacted Mediacom 3 times to try and get my new TiVo Premiere working. I get most of the channels I am supposed to, but am not able to get FX, FSN, and the Starz and Encore stations I pay for. When I look at the CableCard status information, the Val status is "?". On the last attempt, I requested a reset signal then a pairing signal and it still isn't working. What should I do?

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