When I have frequent problems I view my logs and try to get an idea of how often I have T4 timeouts (disconnects) and T3 timeouts ('pauses' usually with heavy packet loss). Lately my modem has been overwriting the most recent entry with the newest. In other words, it has only been keeping the very latest log entry.
A couple of days ago I performed a factory reset and reboot to see if that would clear it up. It still only maintains the most recent entry (one line).
I assumed this was a problem with my modem and contacted Motorola support this morning. 'Barbara' told me that my ISP sets the log policy on their end. Is this right? That seems a little weird to me. Even more weird if it is true and Mediacom has been 'deleting' my log entries.
Should I wait a day and try to get a different Moto support rep tomorrow?
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