Early Tuesday morning around 7:00 a.m. CST in Oak Grove, KY a storm moved through which in turn knocked out cable internet service for for myself and at least 6 other customers on our street that I and a Mediacom CSR confirmed were offline as well. Normally I wait a couple of hours after an outage to see if the service comes back on before calling so I waited until 11 a.m. to call. The lady went through all of the troubleshooting steps we had tried already and offered to have a technician come out Thursday a.m. We asked if there was an outage, the rep said she looked and saw multiple others on our street without working service as well and said she would report the outage but still scheduled a tech to come out regardless. We then talked to multiple neighbors who have Mediacom to find out they were all without service. I go to work and come home and internet is still out. I call tech support again around 9:30 ish and get a rep that was rude and basically treated us like we were ignorant until he looked for hisself and saw that yes multie customers on my street were without service and noticed the other rep did not put in the outage he lut us on hold to report it and then disconnected the call on us. Then I go to Mediacom forums and post the situation. Even as I am posting this they have not yet responded to or confirmed our outage on their support forums my post sits unreplied to but many others have replies from mediacomtommy.and mediacomdannny. We tried tweeting them this afternoon to point out our neighborhood situation. Again they were active tweeting other users but not us. What did we do to be ignored like this and what do we have to do to get a response from them. My neighbor works a lot but I caught her on her lunch break and she was rather irritated about this outage but didn't have the time to deal with Mediacom tech support as well as my neighbor across the street. I am trying to act as the liaison so to speak with little success. If the tech does come tomorrow and it is an outage is he going to have the technical skills to repair whatever was damaged in the storm or are we going to have to wait that much longer for internet because they will just now be realizing there is an outage?Something that could have been noted days ago. The CSR told us they werent the ones who handled outages but I am like arent you guys suppose to work together? It is like the left hand being oblivious to the right hand. Anyway sorry for a long post but what has happened the last coue of days trying to deal with Mediacom is ridiculous. If it was just me I would understand they are following protocol sending a tech out but it is at least six of us if not many more. How do they not notice that many offline. It doesn't make sense?
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