went from prime to prime ultra. only got 38mb/s DL max over a 2 day period. Support told me I needed a docsis 3 modem. Went to town and got one, still only 38 mb/s DL. Called support again, they don't know and downgraded me to prime +.
Each time I contacted support it was a 30 - 45 min wait, so I'm done chasing it.
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