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[NC] Two different problems

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I am having a couple of problems lately. Problem #1: My download speeds have just gone to practically nothing. When I check with various speed test sites they all come in at around 1Mbps or less. I contacted Mediacom about it and they sent a technician. While he was here, my speeds were great. Within a couple of hours, after the survey of course, my speeds dropped right back down. I am using the Hitron CGNV modem/router that I rent from Mediacom so I cannot bypass it to check speeds. Problem #2: I tried to log on to the Mediacom Support Forums, but I do not remember my password. I tried the link to reset my password, but it never gets an email to me on how or where to complete this. I also tried opening a new account with a different email and never get the activation email it says it will send.

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