Hello all!
I have scheduled service to be setup at our new house on 7/7, and wanted to setup the first month with Gig service to ensure that the SB8220 I purchased would be receiving the correct throughput, and then downgrade to something more modest the following month. I was told by the rep that you can only upgrade after your initial service is setup, and cannot downgrade, and that you would need to cancel service then setup with a lower tier. This doesn't make any sense to me, especially considering it is no-contract. Could someone elaborate?
Thanks :)
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