Earlier this month, started getting close to my usage limit, kid out of school, 2nd month in a row. Decided that we needed to upgrade. On July 9th, call customer service. Because I was a valued customer for 20 years, was going to help me out. Going to give me a new customer promo with updated internet plan and digital TV tuners. Cool. Cost less, more services. That was painless. That wouldn't last long.
Checking the usage meter, it kept saying my limit was 400GB. Odd. Maybe it takes awhile to update. Contact Mediacom via chat 7/12. They assured me I was on the new plan and my limit was 1000GB. OK, no problem.
That night, get new cable boxes from UPS. Next day, someone shows up at the door wanting to install our new service. No, when I signed up, I said that I don't need someone to install the service. I'm more than capable of connecting cable boxes. Technician seemed very irritated. Two points to make here. First, when I first talked to customer service, they told me about the install fee. I told them I can install the boxes. They agreed that was fine, I wouldn't be charged. Second, no appointment was EVER scheduled. No one called with a day or time, no confirmation made, the technician just showed up at the door.
Get a call from Mediacom asking about the install. I told them it wasn't scheduled and I didn't need an install, I could do it myself. They confirmed that I didn't want the install. Yes, I do not want the install.
Fast forward a week, July 19th. Try online chat again. Again, I ask about why my usage meter is still at 400GB limit. Was assured I was on the new plan and the limit was 1000GB.
Last night, check again. Still at 400GB. Look at account, got charged on July 14th for exceeding usage limit. OK, try to use online chat again. Unavailable. Chat hours are 9:00am to 9:30am. Way to go!!! Picture attached.
So I give them a call this morning. They tell me I didn't upgrade my service. I'm still on the 400GB plan. What??? They said I canceled the upgrade. What??? So the rep on the line kept telling me they were trying to help me. They would be happy to change my internet plan. In other words, charge me more for the next internet tier. I'm like, no, that isn't helping me. They keep telling me they are trying to help. OK, want to help, give me the prom I got 16 days earlier. There is no promo, but I would be happy to help change your internet tier. Is this some form of customer Jedi mind trick???
So I think I'm just about finished with Mediacom. Unless I get them to fix things, and fast. I guess I spend the next couple of months getting e-mail moved.
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