For the record. Mediacom went down last night/early this morning 1 am/ ish and did not come back up until daylight. All services were affected. TV-Internet-Phone. I'm not sure how many people were awake and knew that their services went down, but I called in and got a discount applied to my bill for the outage. Let's see.. 1500 people.. sleeping while Mediacom turns off services they've already paid for? sounds a little bit..cha-ching... funky to me..
What I would like to know is whether or not this is going to be an ongoing problem, because I'm a third shift worker. I do all my work after midnight (no, not a vampire). I need my service to be reliable, always on, unlimited internet (I know. I know. Mediacom).
I realize downtime is inevitable because it's not an infallible system of cable, wires servers and connections, but when there is no construction, no bad weather, no squirrels, or anything that should be interfering with my particular area... why did I lose service this morning and why did it take so long to flip a switch?
Do you realize, that unannounced plug-pulling by Mediacom, exposed all my accounts for hacking? I could not get my internet back up to allow me to sign out of my email, facebook, twitter and a zillion other tabs I had open. Quite a few of the accounts were still signed on this morning when I opened the browser. That could be a liability for Mediacom if someone gets hacked while they're being prevented from signing off their accounts. I always disconnect mine when I'm not going to be around to help guard against hacking.
I've been long time customer and there is a lot of documentation on up and down time and other problems. Honestly.. I can't remember any one day out of all these years, that my service has actually worked the way it is suppose to, from lag to stuttering videos to traceroutes that end up in china somewhere...
I've never had service from Mediacom that I could honestly say that I was truly satisfied with. Now Chad.. that has NOTHING to do with you. You sir, are amazing. If it hadn't been for you.. I would be bald now. You are the only SANE part of this mess, but can you please keep my service on.. you know my situation. Thank you Sir!
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