I am a business and residential user. Latency has always been in the 40ms, then about a month ago it shot up to 80ms. This happened to everyone I work with and we first noticed it playing Overwatch. My business VPN went from 50ms to 100ms, essentially breaking virtual desktops with peripherals.
Doing a simple traceroute shows that packets are going to Wichita, Kansas and back. I tried creating trouble tickets with Mediacom but all they told me was "we dont guarantee latency." Something happened, and packets should not need to go to the midwest and back.
The areas affected are Ridgecrest, Kernville, Lake Isabella.
My corporate location uses 1Gig fiber that has 25ms latency to google.com. When I try to ping a Mediacom modem that is in the same town, it shoots up to 80ms. The network engineer at my fiber ISP did some research and has details that I have been trying to share with Mediacom. Here are the details:
"Per the traceroute you provided the latency being seen is 2 hops into the "he.net" network and the last hop in the mchsi network. Inyo Networks and Electric Lightwave will not be able to account for latency outside of their network. If the excessive latency was seen directly within our network, or at the direct BGP regional peer hand-off we could make an attempt to troubleshoot our network device(s), or the hand-off point with our peer.
So if take a look in the trace bellow:
Target Name: 192.119.203.154
IP: 192.119.203.154
Date/Time: 11/9/2017 12:31:24 PM - 11/9/2017 12:41:24 PM
Hop Sent PL% Min Max Avg Host Name / [IP]
1 241 0 1.00 129.00 6.14 10.2.5.254 [10.2.5.254]
2 241 0 0.41 65.99 1.63 sun.altaone.cu [10.2.200.26]
3 241 0 0.81 26.44 1.76 static-70-98-52-129.br1.atm.al.frontiernet.net [70.98.52.129]
4 241 0 0.33 9.43 3.45 static-70-98-52-1.br1.atm.al.frontiernet.net [70.98.52.1]
5 241 0 7.99 12.21 8.84 209.63.241.2 [209.63.241.2]
6 241 0 15.00 18.57 16.59 be1.br02.lsancarc.integra.net [209.63.82.202]
7 241 0 15.00 46.84 19.41 hurricane-electric.as6939.any2ix.coresite.com [206.72.210.122]
8 241 1 56.00 120.00 60.98 100ge9-2.core1.den1.he.net [184.105.222.114]
9 241 0 56.00 86.48 60.69 100ge14-1.core1.mci3.he.net [184.105.64.50]
10 241 5 56.00 148.39 69.40 100ge8-1.core2.chi1.he.net [184.105.81.210]
11 241 0 56.00 167.41 59.08 mediacom-enterprise-business-as30036.100gigabitethernet13-2.core2.chi1.he.net [184.105.17.74]
12 241 0 75.00 79.19 76.48 po10.chgil001cr1.mchsi.com [68.66.73.121]
13 241 0 76.00 114.09 79.35 po1.phtaz001er3.mchsi.com [68.66.72.158]
14 240 100 0 0 0 192.119.203.154 [192.119.203.154]
You can see it takes 5 hops to reach to he.net network, and it last 19.41 ms only.
Then from he.net (Hurricane Electric) to Mediacom Enterprise it runs through 3 more hopes where it get's the most of the latency about 70 ms, and still within the Mediacom till to reach to the final destination it runs through other 3 hops spending another 76 ms.
The is all because of not getting to one another directly but across the all country to and back.
I am sure both of this companies have router in LA to intercommunicate, in order to route your traffic from Ridgecrest to LA and then to Bakersfield.
If you highlight them this routing issue they have they should be able to solve it out.
It is obviously an issue between them."
Help me Mediacom, your my only ISP!
↧