I moved to a new house about a month ago and brought my xstream 1gig modem, pace main tivo box, and minis with me..
When the tech first set me up.. after some tweaking.. my service was around 920mb/s... Im happy, all is good..
within days it had dropped (of course always testing hardwired)... so I called and got another tech out here.. he said the signal is way to high in my area and that my cable from the road needed to be replaced.. he ran a new cable from the road and opened a main ticket..
Of course, we you no idea if/when maint is ever going to come out and do anything about the signal in the area.. you just hope it improves at some point..
well, its now been weeks.. my speed is still well below what Im paying for.. (avg about 250mb/s, if i call and get a signal bump i might get near 550 mb/s for a little while)...
Add to that, for the past week or so.. my internet has been going offline multiple times a day.. typically just for a few minutes each time.. but when you work from home through a virtual desktop, that gets real old, real fast...
and now today..... my internet goes down while Im watching a show on one of my minis.... I go and reboot the cable modem and the main pace box, figuring that will clear it up... no luck.. go back to mini and have it connect to tivo service.. still nothing... go back to main pace box and reboot a few more times and then go to settings->network->tivo service connection.. and try to force it to sync back up with tivo.... Keeps failing and saying no internet connection (using moca off the xtream box)..
I call support.. she has me repeat the troubleshooting steps Ive already been though (no problem, thats expected)... and then tells me that there is a network wide issue affecting everyone in this area and to give it 24 hours... So, despite the fact that i have working cable tv on my main pace box... My internet is working fine (just a bit slow)... Im suppose to wait 24 hours because of some mythical network wide issue.. oh, and even if it comes back, i wont know unless i come up and try to force a connection to tivo manually or reboot the box... so Im suppose to do that every few minutes for the next 24 hours, in hopes that it starts working again???
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