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500Mb need a tech visit?

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Why does having the 1Gb or the 500Mb service, REQUIRE a tech visit when I already have my own SB8200 Modem? Can't they not just push the config file out especially I had the 1 Gb before Downgraded to save some $ then for $10 upgraded? Its scheduled for Tuesday but still I think is kind of stupid time waister for all.

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