I recently moved to a new place and I moved Mediacom Internet service with me. the Lady on the phone told me if I upgrade to Internet 500 my bill will be $5 less, so I agreed. I asked about my modem, she said they will provide new modem with the plan. Tech came and set it up and brought new modem. Now after 2 months I see $10 extra has been added to my bill. I never asked for a new modem. My modem was brand new (Aris Surfboard) and was working fine. Now I have Internet 500 and speed never more than 40! The exact same thing with my old modem. And I don't even use more than 500G a month. I asked for a tech to come to hook my old modem back, the guy told there will be $30 charge? What's going on here? Please I need help to solve this issue.
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