I've had ping spikes and packet loss for the last several months, and no one seems to be able to fix it. The last tech came out on 3/1/18 and told me there was an issue in my neighborhood and to give them a few weeks to track it down. That same tech gave me a supervisor to call if it hadn't cleared up in a few weeks. I called the supervisor 3 weeks later, and he had no idea about any issue in my neighborhood. Gave me some line about one of the engineers was in town for the weekend and he'd have him look at it. Needless to say, I never heard anything back and am still having the same problems.
I recently bought my own modem and router(Netgear CM500 & Netgear R6700) to see if it was just a bad rented gateway, but no luck. I've tested with Wifi and ethernet, neither matters. The packet loss and spikes are on both connections, and on multiple machines. I've taken the rented gateway outside and completely bypassed my interior wiring and the problems still persist. I have yet to take the CM500 outside and bypass the interior wiring. I'll probably do that tomorrow.
Here's a WinMTR from a Discord channel I'm connected to every day. If I watch the ping, I can see it spike to 600ms+ for a few seconds, then back down to 50ms. I have the nearly the same results running a WinMTR to any other major site such as Google.com, Yahoo.com or Microsoft.com
|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| www.routerlogin.com - 0 | 715 | 715 | 0 | 1 | 16 | 0 |
| 10.138.128.1 - 2 | 667 | 655 | 7 | 11 | 44 | 8 |
| 172.30.15.33 - 2 | 679 | 670 | 6 | 25 | 172 | 9 |
| 68-66-72-153.client.mchsi.com - 2 | 679 | 670 | 9 | 13 | 43 | 14 |
| ae11.mpr3.phx2.us.above.net - 2 | 667 | 655 | 8 | 12 | 43 | 9 |
| ae28.cs1.lax112.us.eth.zayo.com - 2 | 683 | 675 | 17 | 22 | 79 | 20 |
| ae13.mpr1.lax12.us.zip.zayo.com - 2 | 671 | 660 | 13 | 21 | 66 | 21 |
| ae6.cr1-lax1.ip4.gtt.net - 2 | 687 | 680 | 17 | 21 | 56 | 22 |
| et-0-0-49.cr11-dal3.ip4.gtt.net - 2 | 683 | 675 | 43 | 49 | 130 | 58 |
| ae3.tinet-dal.AS40676.net - 1 | 691 | 685 | 44 | 48 | 114 | 51 |
| 10.9.9.2 - 2 | 687 | 680 | 44 | 49 | 217 | 50 |
| unassigned.psychz.net - 1 | 699 | 695 | 44 | 48 | 77 | 50 |
|________________________________________________|______|______|______|______|______|______|
It's extremely noticeable in any game I play. Players warping, delay in abilities activating, it's just beyond frustrating at this point. I just want to be able play games again without constantly lagging.
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