Approximately 6 days ago began to experience the occasional drop in connection that would last no longer than 15-20 minutes. Wasn't too concerned because when it would come back, speedtests came back perfectly normal. Three days ago, phone/internet dropped completely and has yet to come back. Called tech support the same day that happened. Explained that I've already gone through the house to make sure that all coupler(s) were secure, had already power cycled the modem several times(unplugged power cord disconnected coax as well each time), and also informed them that 2 of my neighbors are having the same/similar problem. Support schedules a tech visit for the 31st. Today I remember I forgot to take the modem outside and connect it directly to the line coming straight from the pole, so I did that, but to no avail. Will upload screenshot of event log.
Modem: Hitron(built-in MOCA) - Hardware Version: 1A - Software Version: 4.5.11.30
When I was able to access the modem, there were no signal levels to be found.
There is no router being used.
Called shortly after connecting modem outside to let them know I had done so hoping, well, not really sure what I was hoping for.
All I know is the tech said that he couldn't communicate with the modem so he had no idea what was wrong, even after I gave him the run down of the event log.
In regards to the phone service, I forgot to get a screenshot so I'll put here what I wrote down:
MTA Info:
Telephony DHCP - N/A
Telephony Security - Basic
Telephony TFTP - Process
Telephony Provision COmplete - Fail
Line Status:
Line 1 - Not Registered
Line 2 - (Nothing)
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