I have ordered service from Mediacom and have attempted to remove the modem rental multiple times. I originally ordered from the site because there was a better deal and did not have an option to remove the modem rental. I called customer service and was told they would re-order my service without the modem rental. I received a confirmation email and the modem charge is still there.
I would like to remove this before installation, which will be on the 29th.
What are my options?
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