I have never had issues with Mediacom's service in the past 10 years that I have been using them. About 5 months ago I started noticing seriously unusual ping spikes and connection issues when gaming, using discord, skyping, and video-chatting. I have had techs out 3 different times and each time they have given me a reason as to why I am having issues:
- First they told me it was the line/drop. They replaced the line and my issue was not fixed (the drop has since been buried),
-The next time they came, they insisted it was my hardware. To try to remedy the situation, I agreed to try Mediacom's own router modem combo, this actually made my issues worse, causing me to purchase a brand new modem and router, the issue persisted.
- The next time they came they replaced all the splitters in my cable box and then insisted that the wiring in my house must be the culprit. I have since then, disconnected all splitters and ran a straight connection from the orange coaxial cable coming from outside that is buried in the ground, to my modem (only thing separating my modem and the coax coming from the street is a RG6 coax extension adapter, please tell me if this adapter could be causing bad signal (this is the exact model of the adapter https://www.target.com/p/philips-rg6-coax-extension-adapters-2pk-gray/-/A-53241574.
I have gone about my regular business on this direct connection and the exact same issues have persisted. I am getting high ping spikes when I ping to League of Legends' server, Google, Facebook, and Discord. I don't know what to do at this point. I had a tech out here a fourth time and he told me "you must think that we (Mediacom) are much smaller than we are because I don't know what you want me to do about this" he was going to "call his boss". He came back in the house and told me they would be "watching my modem" for a while and they might contact me. I have not heard anything about this and even called Mediacom support and they had no idea what this "modem watch" is or if it even exists. I collected a lot of data using ping plotter and sent it over to ping plotter support team to see if they could give me some insight. The information that they gave me when their experts reviewed my data was as follows: "For most of the packet loss spikes, I see that it starts at hop #1 (173.28.160.1) and goes all of the way through to the final hop. This means that the packet loss issue is with the initial device." I was able to look up who owns this server/device and sure enough, it is a Mediacom server https://imgur.com/a/RRPhDyZ. The reason that my router did not show up for hop 1 is because I was not using a router, but a direct connection to the modem. I was able to replicate this same result when I switched my netgear cm1000 for an arris sb8200, same issue. I am not sure what to do from here, as Mediacom has given me nothing but excuses and taken no action to help me fix the issue. I quite literally have to decline playing in online tournaments with my friends due to the inconsistency of my connection. I am at my wits end here and am just looking for some help.
modem signal screenshots from login page: https://imgur.com/a/DI2DTPU
dslr speed test: https://imgur.com/a/orsJgap NOTE: I have purchased and returned 3 different modems, all compatible with mediacom and have gotten a bad blufferbloat score on all of them when connected without a router. When i turn on QOS on my router I am able to get a good score on the blufferbloat section but the latency still happens. (A to A+ range)
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