1. Since moving into the place I currently reside (3 months ago), through both the rented mediacom router and now my own personal modem and router (Netgear cm1000v2 and Netgear R7000p respectively), I have had very unstable internet in terms of ping and jitter. The overall connection has almost always been fine, with streaming video very rarely a problem, but honestly since day 1 I've been trying to figure out why, when on an ethernet connection, games I play will jump between 40 and 400 ping, and packet loss occurs between 2% and 40%. It doesn't happen at every time of the day, and the day of the day it does happen is somewhat inconsistent (though it reliably is a problem in the early evenings and usually in the afternoon). Gaming is all I have to socialize with my friends, and honestly I'm just sort of at my wits end. I will try anything. Please, please just help me have usable internet.
2. My setup, to be clear, is the above mode, and router, connected via an ethernet cat6e, and I'm connected to the router via an ethernet cat6e as well. Our plan is 100 down and I think something like 20 up, and we typically do get in that range (outside of peak traffic hours, where it sometimes is more like 40 and 12).
3. The modem and router are both updated to their most recent firmware (V1.01.03 and V1.3.1.64_10.1.36 respectively).
4. PC: Windows 10, no firewall. For what it's worth, I'm employed in IT at the University and have gone through all the classic "first steps," so I know this isn't an issue that can be solved with a simple restart.
Techs have been out twice, the first one told me the signal looked fine and that I probably should just buy my own modem/router, the last one told me the signal looked fine and that he'd set up a voice session (haven't heard back yet if that returned anything interesting, but that was on Sunday and the last few days have been miserable). Every cable has been replaced twice over, the modem and router were confirmed working on a friend's internet, the is not much network traffic within the house (or at least it doesn't appear to be a linked issue because sometimes 3 people will be streaming netflix and the internet will be fine but the next day maybe literally on one person is on, streaming nothing, and their game has the aforementioned ping and packet loss problems). I would literally pay anything to get it fixed. If someone tells me upgrading my plan is the solution I might just take them up on it. I just want to be able to use my internet for ping/jitter sensitive tasks. The reason I'm sounding desperate is because the problem has slowly been getting worse. The same two errors keep cropping up in my modem history as well, and seem to commonly correlate with the periods where the internet is the worst (but the last tech refused to even look at the errors saying modems often generated frivolous errors, so I don't know whether they mean anything or not). Overall upload and download power levels look fine and consistent, but please see the images here to admire both my daily pingplotter graph, as well as the repeating errors on the modem: https://imgur.com/a/3GjPULF (if anyone doesn't want to open the link, I attached these images as well).
I'm a PhD student, I'm literally the President of the Graduate Student Senate, I have meetings and classes all day, and I just want to not have to worry about those voice calls, or about the slim amount of time I get to spend with friends. If there's anyone with literally any advice I will be forever grateful. Please.
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