Hello, I've been at my current residence for approximately 4 months now, during which time I have never been able to achieve a steady ping. I've had a couple techs out, with another one scheduled for this Friday. Over and over again I've though I've stumbled upon what has to be the source of the problem, but I honestly just don't know anymore. My hope for this post is for someone to offer me any suggestions for what could be going wrong such that I could offer the techs some degree of meaningful information.
Specs: After having these problems with the rented mediacom modem/router hybrid, I upgraded to first a netgear R7000p with the mediacom router in bridge mode, and when that didn't work to the netgear cm1000v2 modem. Both have since been confirmed to be working fine at a friend's house with a different internet provider, and both are running their most up-to-date firmware.
As you can see from the attached pingplotter graph, the problems are not all day long, but merely "most" of the day. They don't coincide with bandwidth usage in the house whatsoever, as we're not particularly heavy network users, and often times the periods of worst ping are times when only one person is on, doing very internet-light activities. The pingplotter also seems to show the main holdup having to do with its connection to what I assume is the neighborhood node (though if I'm mistaken I would appreciate any expertise). The modem and router are connected via ethernet 6e to eachother, and another 6e runs to the test PC, though every PC in the house records these same results with pingplotter. All cables have been checked for tightness and replaced twice over (except the coax, as the techs told me it looked brand new and totally fine). Both techs that have come out have told me the signal is fine in terms of SNR and power levels, which does appear to be true, and both told me the errors I'm seeing on the modem are "no cause for concern because modems gets random errors all the time."
I'm a PhD student heavily involved in student government, and meetings have been a constant hassle, and virtually my only escape when I'm not working has been online games with friends, which I've essentially had to give up because I can't do anything when my ping is fluctuating every second between 40 and 200, with degrees of packet loss between 1 and 25%. I've called tech support to ask if the neighborhood node looks like it's having any problems and they said it looked fine, I had a VOICE session set up and was told I could expect a call back if it detected any irregularities and I never heard back, and I'm just honestly out of ideas. I have solid up and down and don't really ever have any problems streaming netflix/youtube, but for ping-sensitive tasks, I've been living with functionally unusable internet for ~14 hours a day for 4 months, and I'm honestly just out of options. I'm just terrified that these techs are going to show up on Friday and tell me everything looks fine, and then leave.
Is there anyone out there who has seen/experienced anything like this, who might know where I could even "hint" at having them look for a problem? all I want is a relatively stable ping. My old place on the other side of Iowa City had a ping of 40 to the game I play most, +- 3 on a moment to moment basis. I'd even take +- 10. But +-150 is just not okay.
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