I recently upgraded online to the 200 plan and nothing has changed. No increase in speeds, still getting bandwidth cap notifications. I tried contacting customer support and they said they would only be able to upgrade me to 300 monthly plan for $10 more per month than what I already bought online. Two things here:
1) why isn't my order going into action - it's been several days when I ordered it said "someone will contact you within 72 hours" (many more now) and then when i reached out to customer support they said it would take effect within 24 hours from that conversation and it's been several days
2) why is mediacom, in the middle of the pandemic, increasing the cost of their bandwidth caps when they claim to be doing everything to provide relief to bandwidth caps. This is just blatant price gauging. Shame.
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