Someone from Mediacomm please clarify what I am getting for what you are charging:
I have been subscribed to upgraded speed and 1TB cap for at least a year or more. I saw the $10 rate increase pending on my bill starting January of 2021. I contacted a Mediacomm agent in chat and was told quite a runaround.
The long and short of it is I was told my data cap is INCREASING to 1TB (it has been 1TB since I bumped up my tier) for the $10 increase.
Also then told (first) I was on a "promotional" deal that expired.
Then told minutes later I was on a "grandfathered plan that does not align with my current service."
Also my printed bill stated I would "receive a $5 discount for the next 12 months" but that is not reflected in my next statement online that lists it as $99.99 (previous months have been $89.99).
There is also (on printed bill) a mention of "a speed increase to 100Mbps up/10Mbps down".... which is also what I already have been paying for. (And never hitting those download speeds anyway!)
TRANSCRIPT OF CHAT SESSION:
-----------------------------------------------------------------------------------------------------------------------------------
12/30/2020, 10:50:36 AM
Welcome to Mediacom Chat! Mediacom will not ask you for your personal information over chat such as your full social security number, banking information, or username and password. If that information is needed to complete your order, your chat agent will call you to collect it over the phone.
You
10:50:36 AM
I see a rate increase of $10 a month, is my cap going to increase with this cost increase?
Agent
10:51:49 AM
(Joannallen) Hi
10:51:59 AM
(Joannallen) Thank you for contacting to Mediacom Support, where we value your business. My name is Joannallen. Thank you for verifying your account.
10:54:45 AM
(Joannallen) Your data allowance is now at 1000GB for the $10 increase.
You
10:55:00 AM
It already was at 1TB for the past 2 years
10:55:17 AM
that is the same cap I have had since upgrading tiers
10:56:45 AM
this year has been billed as: Prime+ to Ultra (SB05) $20.00 + Prime Plus HSI $69.99, which is a 1000GB cap
10:58:15 AM
I also see a note on Nov 22-Dec 12 bill that "as a loyal customer you will receive a $5.00 monthly discount for being a loyal customer." ... where is that figured.
Agent
10:58:35 AM
(Joannallen) I apologize, the promotional offer of your plan is over thus the $10 rate increase applies.
You
10:59:23 AM
We did not have a promotional offer on our current subscription as I have had it for >1 year
10:59:41 AM
and current bill also states some sort of $5.00 discount for the next 12 months.
11:01:01 AM
Quote from printed bill "THE STARNDARD MONTHLY RATE FOR THIS SERVICE WILL INCREASE $10, HOWEVER AS A LOYAL CUSTOMER YOU WILL RECIEVE A $5 MONTHLY DISCOUNT FOR THE NEXT 12 MONTHS."
Agent
11:01:17 AM
(Joannallen) Yes that is correct, there will be a $5 discount.
11:01:29 AM
(Joannallen) It will reflect in your next bill.
You
11:02:05 AM
My current online statement that is for Bill from 01/02/2021through 02/01/2021 says it is $99.99, no discount is applied.
Agent
11:04:43 AM
(Joannallen) It will be on your next bill since the changes took place 12/22 and that is the same date when your bill was printed.
11:04:56 AM
(Joannallen) You will see it in your next billing statement.
You
11:05:53 AM
I am still not clear about the "promotional" deal I supposedly was on and why my bill is increasing but the cap I already had is staying the same?
Agent
11:09:47 AM
(Joannallen) That is because you were enrolled to our grandfather plans and rate are not properly align to your current package..
------------------------------------------------------------------------------------------
↧
