Hi,
I noticed that a few others have complained about this as well.
Received a notice in mid December that my area (Johnston, Iowa) was receiving a "free" upgrade to 100Mbps. I had upgraded a few years ago and have been paying a $20 per month upgrade for it (Prime to Ultra (SB05)). I have contacted Mediacom numerous times and keep getting reponses like "the $10 upgrade fee only applies to new customers". After multiple chat sessions today, I think they finally did something with the bill, but I don't have a lot of faith since they seemed baffled by the $20 upcharge.
MediacomChad has always been an absolute GOD about these things in the past, so I thought I would throw it out here. In a perfect world, I am looking to either completely get rid of the upcharge or at least apply it to get upgraded to the next tier. As it is right now, I am paying a $20 upgrade for absolutely nothing.
Thanks for any assistance! I can DM full account details as needed.
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