I have been generally happy with Mediacom, but we just suffered our first outage and now I am being told that a tech will not be available until 2/18 which is over a week away.
I realize that I am a consumer level customer, but is this typical of Mediacomm response times? It is this sort of extended outage that made me leery of internet based phone service as now I have no 911 service.
To make matters even worse my "local" office is over an hour away? Just curious if this is typical of response times.
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