Model Name: SB6141
Vendor Name: Motorola
Firmware Name: SB_KOMODO-1.0.6.13-SCM00-NOSH
Boot Version: PSPU-Boot(25CLK) 1.0.12.18m3
Hardware Version: 7.0
Serial Number: 374781323323462409020022
Firmware Build Time: May 6 2013 17:53:59
I recently replaced my DOCSIS 2 modem with a SB6141 DOCSIS 3. It bonds 8 channels and sustains excellent speed during peak hours but suffers from frequent reboots due to T4 timeouts. A tech came out on 2/19 but knew nothing about DOCSIS T codes. All he could do was check connections and test the line. He found nothing wrong, so I resorted to letting him swap out the modem with one of their old rentals and monitor it for 5 days to see if it also reboots. It did, but not as frequently as my DOCSIS 3, so I had my SB6141 re-provisioned and will pursue a solution to the T4 timeouts and reboots. What do you recommend?
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