Hi,
I've been helped in the past on this website, and am now in need of more help. I have two issues.
First, for the last 6 months to a year we have been having intermittent internet. The connection would be fine and then it would suddenly drop. Usually it would come back within minutes. I guess I am tired of hoping it will correct itself, so I thought I would contact you.
Second, we pay for prime plus but only receive 20-25 Mbps. My understanding is that Des Moines received an increase in speeds sometime in June, so that Prime Plus is now around 50 Mbps. We don't get anywhere near that. Do I need to update my modem in order to get those speeds?
Thanks in advance for you help,
Missy
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