Frequent router reboots in 55331 area code for weeks now. Affecting lots of customers. I have a home account and business account that both are affected. Locations are 4 miles apart. 3 different modems. All reboot around the same time. Setup a monitor at home to ping test to time.nist.gov once a minute 24 hours a day and it is down about 10% of the day based on that. The impact is worse as it disrupts any streaming, VOIP, or connection. Ive setup tickets with both Residential and Business. Problem is at CMTS but nothing is being done!
How do we get this escalated? Wasting a bunch of tech support and field tech time as we wait for someone to escalate this.
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