Some of you probably noticed I wasn't as active as usual (some of you probably liked it :D) but just wanted to let you guys know that I have moved on. I am no longer a Mediacom employee (this happened a while ago actually so my TiVo information is second hand for example). In case some may be wondering I quit and I was not forced to do so. :)
Looking back I still think overall it was a nice experience for me. I liked doing the actual cable work and customers I've met over the years were 99.9% nice. The part I didn't like was the way Mediacom is run. My advice to Mediacom management
-To improve service Mediacom needs to pay more and attract better employees. People who will stick around and take pride in their work.
-Mediacom needs to improve customer service so everyone gets the same level of service. Why is it necessary to tweet or go online and complain about Mediacom to get the issue taken care of? Why is it necessary to know someone in the management or find some corp number online to get issues resolved? The only recommendation I have for customers is don't use regular methods of reaching cust service. If you tweet/post something negative about Mediacom your problem is immediately escalated. Social Media Team is PR damage control and nothing else (I have to say they are great at what they do but the whole deal is setup for the wrong reasons). Why not provide customer service for the sake of customer service?
-Provide pay increases for techs who completed training so they can handle additional services like home alarm systems etc (not sure if this is available yet but it was in the works when I was there). It is only fair to reward someone who is more valuable to you as an employee. I'm sure the cellphone service is coming too so all that additional revenue should more than cover pay raises.
- GET BETTER EQUIPMENT! This is a huge one! Don't go for the cheapest product you can buy because it will cost you more in the long run. Also make sure you have a reliable supply and don't run out of equipment every other week.
- Techs need tools! it is essential to have reliable functional tools like meters. Again don't buy the cheapest stuff on the market.
I understand every company needs to grow and sales are a huge part of company survival but don't push sales so aggressively that employees will lie just to make a sale. Don't make it a huge part of yearly review for in-house techs doing cable work. There is a department for that.
Does my opinion matter? Meh probably not I was just a field tech...
I will still be a member here but just not as active as I used to be and if i can I will try to help out.
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I speak for myself, not my employer.
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