New to 1gig service with SB8200 modem. Have had problems getting connected to 3.1. First a tech swapped out modem and left. still no 3.1 connection only 3.0. Second tech checked line connection and confirmed no 3.1 service. He then climbed the pole and reconnected to the line for 3.1. After rebooting modem I got connected to 3.1 down. The SB 8200 has lights for download and upload indicating 3.0 or 3.1 connections. Mine indicate download 3.1 and upload 3.0. my connection stats are attached. any help you can provide will be appreciated.
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[FL] 1GIG and SB8200 problems
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50.82.232.1 is hitting my network nonstop
my system is being hit several times a minute by a fellow mediacom user at IP 50.82.232.1
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[IL] cgm4231mdc login info
Going to my public IP gets me to the login page of the modem, does anyone know the UN and pass to get in?
using admin ive tried admin, password, and leaving it blank but cant get in.
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[CA] Latency in my area doubled about a month ago
I am a business and residential user. Latency has always been in the 40ms, then about a month ago it shot up to 80ms. This happened to everyone I work with and we first noticed it playing Overwatch. My business VPN went from 50ms to 100ms, essentially breaking virtual desktops with peripherals.
Doing a simple traceroute shows that packets are going to Wichita, Kansas and back. I tried creating trouble tickets with Mediacom but all they told me was "we dont guarantee latency." Something happened, and packets should not need to go to the midwest and back.
The areas affected are Ridgecrest, Kernville, Lake Isabella.
My corporate location uses 1Gig fiber that has 25ms latency to google.com. When I try to ping a Mediacom modem that is in the same town, it shoots up to 80ms. The network engineer at my fiber ISP did some research and has details that I have been trying to share with Mediacom. Here are the details:
"Per the traceroute you provided the latency being seen is 2 hops into the "he.net" network and the last hop in the mchsi network. Inyo Networks and Electric Lightwave will not be able to account for latency outside of their network. If the excessive latency was seen directly within our network, or at the direct BGP regional peer hand-off we could make an attempt to troubleshoot our network device(s), or the hand-off point with our peer.
So if take a look in the trace bellow:
Target Name: 192.119.203.154
IP: 192.119.203.154
Date/Time: 11/9/2017 12:31:24 PM - 11/9/2017 12:41:24 PM
Hop Sent PL% Min Max Avg Host Name / [IP]
1 241 0 1.00 129.00 6.14 10.2.5.254 [10.2.5.254]
2 241 0 0.41 65.99 1.63 sun.altaone.cu [10.2.200.26]
3 241 0 0.81 26.44 1.76 static-70-98-52-129.br1.atm.al.frontiernet.net [70.98.52.129]
4 241 0 0.33 9.43 3.45 static-70-98-52-1.br1.atm.al.frontiernet.net [70.98.52.1]
5 241 0 7.99 12.21 8.84 209.63.241.2 [209.63.241.2]
6 241 0 15.00 18.57 16.59 be1.br02.lsancarc.integra.net [209.63.82.202]
7 241 0 15.00 46.84 19.41 hurricane-electric.as6939.any2ix.coresite.com [206.72.210.122]
8 241 1 56.00 120.00 60.98 100ge9-2.core1.den1.he.net [184.105.222.114]
9 241 0 56.00 86.48 60.69 100ge14-1.core1.mci3.he.net [184.105.64.50]
10 241 5 56.00 148.39 69.40 100ge8-1.core2.chi1.he.net [184.105.81.210]
11 241 0 56.00 167.41 59.08 mediacom-enterprise-business-as30036.100gigabitethernet13-2.core2.chi1.he.net [184.105.17.74]
12 241 0 75.00 79.19 76.48 po10.chgil001cr1.mchsi.com [68.66.73.121]
13 241 0 76.00 114.09 79.35 po1.phtaz001er3.mchsi.com [68.66.72.158]
14 240 100 0 0 0 192.119.203.154 [192.119.203.154]
You can see it takes 5 hops to reach to he.net network, and it last 19.41 ms only.
Then from he.net (Hurricane Electric) to Mediacom Enterprise it runs through 3 more hopes where it get's the most of the latency about 70 ms, and still within the Mediacom till to reach to the final destination it runs through other 3 hops spending another 76 ms.
The is all because of not getting to one another directly but across the all country to and back.
I am sure both of this companies have router in LA to intercommunicate, in order to route your traffic from Ridgecrest to LA and then to Bakersfield.
If you highlight them this routing issue they have they should be able to solve it out.
It is obviously an issue between them."
Help me Mediacom, your my only ISP!
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Slow speeds in Davenport Iowa
I noticed my internet went out earlier today and then when I got home it was very slow so I decided to power cycle the cable modem and router. Well it's the same I'm getting about 1.5mb download speeds and I'm on the 1GB so just a tad slower than it should be. So I called the wonderful tech support and they said it was online but would check to see if there was an outage. The power and link would stay solid and the download, upload, and then online would come on and then a few seconds later it would go through that cycle again. Eventually it comes on and the speeds well 1.5mb just doesn't cut it obviously. The tech said that it's because there was an outage earlier and it will take time to come back to full speeds. Yeah that's a new one and I'm not buying that. Instead of calling back again and getting no help I figured I'd check here for any suggestions. I did try a reset of the cable modem also and of course bypassing my router did the same thing directly wired in.
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[IA] 1 Gig service stability issues
Hi everyone - I switched to Mediacom's 1 Gig service in September. Since then i've documented over 30 instances where the modem cycles (there's been more but i got lazy writing them down), have had 4 onsite techs, rewired everything from tap to wall, switched out 3 modems and power supplies and called into tech support >10 times. Even with all of this hassle i'm still encountering reoccurring outages. The curious thing is that the modem reports its system up time as still up even after the modem cycles (no reset in timestamp) - but i know it's the modem because the lights on the front reset and do their blinky thing as it's restarting.
I'm attaching mu current modem settings - I'm using the Technicolor tc4400 modem with a Netgear Orbi mesh system. Nothing here looks bad to me, except maybe the upstream power values might be a bit low....
Thoughts? Any one else have issues of reoccurring local downtime like this?
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Newly activated gigabit service, slow
[att=1]
I upgraded from my stable 200 megabit service to the 1 gigabit package this afternoon. Speeds are very lacking. I bought an arris sb8200 which was obviously maxing out my 200 mbit package. Downstream light on the sb8200 hasn't turned blue to indicate docsis 3.1.
Called tech support, can't get someone out here until Dec 7th. Was told I'd be getting 2 weeks credit. The guy that came here tonight didn't change anything physically out at the street. The person I spoke to originally told me a filter needed to be removed for the upgraded speed.
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[IA] Frequent loss of sync
For about the past week, there's been repeated loss of sync situations with my 1gig service - Mediacom provided Technicolor modem - All lights go dark (except power), then re-sync right away.
Startup Procedure
Procedure Status Comment
Acquire Downstream Channel 111000000 Hz Locked
Connectivity State OK Operational
Boot State OK Operational
Configuration File OK
Security Enabled BPI+
Downstream Bonded Channels
Channel Lock Status Modulation Channel ID Frequency Power SNR Correctables Uncorrectables
1 QAM256 111000000 Hz 5.1 dBmV 37.4 dB 0 0
2 QAM256 117000000 Hz 5.0 dBmV 37.5 dB 11 0
3 QAM256 123000000 Hz 5.2 dBmV 37.7 dB 9 0
4 QAM256 129000000 Hz 4.9 dBmV 37.6 dB 9 0
5 QAM256 147000000 Hz 4.9 dBmV 37.8 dB 16 0
6 QAM256 153000000 Hz 4.5 dBmV 37.9 dB 75 205
7 QAM256 159000000 Hz 4.5 dBmV 38.0 dB 66 0
8 QAM256 165000000 Hz 4.5 dBmV 38.1 dB 24 0
9 QAM256 171000000 Hz 4.4 dBmV 38.2 dB 0 0
10 QAM256 177000000 Hz 4.6 dBmV 38.3 dB 15 0
11 QAM256 183000000 Hz 4.6 dBmV 38.4 dB 10 0
12 QAM256 189000000 Hz 4.4 dBmV 38.3 dB 0 0
13 QAM256 195000000 Hz 4.4 dBmV 38.3 dB 77 0
14 QAM256 201000000 Hz 4.2 dBmV 38.3 dB 19 0
15 QAM256 207000000 Hz 4.4 dBmV 38.3 dB 4 0
16 QAM256 213000000 Hz 4.4 dBmV 37.0 dB 3213 0
17 Unknown 0 Hz 0.0 dBmV 0.0 dB 0 0
18 unknown 4294967295 Hz 0.0 dBmV 0.0 dB 0 0
19 unknown 4294967295 Hz 0.0 dBmV 0.0 dB 0 0
20 unknown 4294967295 Hz 0.0 dBmV 0.0 dB 0 0
21 unknown 4294967295 Hz 0.0 dBmV 0.0 dB 0 0
22 unknown 4294967295 Hz 0.0 dBmV 0.0 dB 0 0
23 unknown 4294967295 Hz 0.0 dBmV 0.0 dB 0 0
24 unknown 4294967295 Hz 0.0 dBmV 0.0 dB 0 0
25 unknown 4294967295 Hz 0.0 dBmV 0.0 dB 0 0
26 unknown 4294967295 Hz 0.0 dBmV 0.0 dB 0 0
27 unknown 4294967295 Hz 0.0 dBmV 0.0 dB 0 0
28 unknown 4294967295 Hz 0.0 dBmV 0.0 dB 0 0
29 unknown 4294967295 Hz 0.0 dBmV 0.0 dB 0 0
30 unknown 4294967295 Hz 0.0 dBmV 0.0 dB 0 0
31 unknown 4294967295 Hz 0.0 dBmV 0.0 dB 0 0
32 unknown 4294967295 Hz 0.0 dBmV 0.0 dB 0 0
33 unknown 4294967295 Hz 0.0 dBmV 0.0 dB 0 0
34 Unknown 0 Hz 0.0 dBmV 0.0 dB 0 0
Total Correctables Total Uncorrectables
3548 205
Upstream Bonded Channels
Channel Lock Status US Channel Type Channel ID Symbol Rate Frequency Power
1 ATDMA 5120 Ksym/sec 32500000 Hz 42.9 dBmV
2 ATDMA 2560 Ksym/sec 37400000 Hz 44.6 dBmV
3 ATDMA 5120 Ksym/sec 25800000 Hz 42.9 dBmV
4 Unknown 0 Ksym/sec 0 Hz 0.0 dBmV
5 Unknown 0 Ksym/sec 0 Hz 0.0 dBmV
6 Unknown 0 Ksym/sec 0 Hz 0.0 dBmV
7 Unknown 0 Ksym/sec 0 Hz 0.0 dBmV
8 Unknown 0 Ksym/sec 0 Hz 0.0 dBmV
9 Unknown 0 Ksym/sec 0 Hz 0.0 dBmV
10 Unknown 0 Ksym/sec 0 Hz 0.0 dBmV
Anything going on from the Mediacom side? Getting a little irritating.
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Arris SB8200 no channel 200 lock
As my subject says, my Arris SB8200 3.1 modem was diagnosed as bad by tech support. Now, my new replacement (same SB8200) is flashing (blue down) and (green up) which says lost channel and I have no 200 lock. I was told I had to contact Arris to open a port for me. Can someone on here tell me what needs to be done?
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3.0 x16 channel bonding
so in miramar beach or santa rosa beach fl or whatever only has 3.0 docsis bonding at x16? I thought it goes up to x32 channels ? my modem supports up to x32 but mediacom only offers 16 here? lol some of mediacom representatives are seriously misinformed ....
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Lackluster internet & TIVO box no network connection
I moved to a new house about a month ago and brought my xstream 1gig modem, pace main tivo box, and minis with me..
When the tech first set me up.. after some tweaking.. my service was around 920mb/s... Im happy, all is good..
within days it had dropped (of course always testing hardwired)... so I called and got another tech out here.. he said the signal is way to high in my area and that my cable from the road needed to be replaced.. he ran a new cable from the road and opened a main ticket..
Of course, we you no idea if/when maint is ever going to come out and do anything about the signal in the area.. you just hope it improves at some point..
well, its now been weeks.. my speed is still well below what Im paying for.. (avg about 250mb/s, if i call and get a signal bump i might get near 550 mb/s for a little while)...
Add to that, for the past week or so.. my internet has been going offline multiple times a day.. typically just for a few minutes each time.. but when you work from home through a virtual desktop, that gets real old, real fast...
and now today..... my internet goes down while Im watching a show on one of my minis.... I go and reboot the cable modem and the main pace box, figuring that will clear it up... no luck.. go back to mini and have it connect to tivo service.. still nothing... go back to main pace box and reboot a few more times and then go to settings->network->tivo service connection.. and try to force it to sync back up with tivo.... Keeps failing and saying no internet connection (using moca off the xtream box)..
I call support.. she has me repeat the troubleshooting steps Ive already been though (no problem, thats expected)... and then tells me that there is a network wide issue affecting everyone in this area and to give it 24 hours... So, despite the fact that i have working cable tv on my main pace box... My internet is working fine (just a bit slow)... Im suppose to wait 24 hours because of some mythical network wide issue.. oh, and even if it comes back, i wont know unless i come up and try to force a connection to tivo manually or reboot the box... so Im suppose to do that every few minutes for the next 24 hours, in hopes that it starts working again???
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[GA] Speeds tanking
Just ran a speed test here in Leesburg Ga. and am getting 1mb on a 100mb connection. Also getting 1mb u/l when it should be 10mb
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[IA] Service out in West Des Moines?
My internet has been out since 2:00 this morning. I sent a message to Chad, but checking to see if anyone else in the area is down. I’ve reset the modem 3x and even checked to make sure the bill is paid (it is!). Help?
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D3.1 Modem Direct IP address
SB 8200 connected to a Asus AC68U
I’m trying to troubleshoot it upload speed issue and when I directly connected to my computer I get no IP address except 169 but will work through the router I have rebooted the modem rebooted my computer and release and renewed the IP what can I be missing?
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[Cable TV] EAS Test Failure -- Jefferson City MO
Just had the video switch on my Tivo for an EAS test, but the video and audio for the test did not play. After the master timeout, the video did switch back to the previous channel.
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[IA] Wires gone bad.
So here is my problem, I've had mediacom for a little over a year. I recently bought a townhouse that was built in 2006. The previous owner had mediacom in 2015. When the tech came out to connect my service,no was told that they couldn't get a signal and that my wires we bad. They told me that since I own the townhouse, I would have to get someone to fish new wires from the attic to the living room. I don't really want to pay for someone to do that. I was told that mediacom can drill through an exterrior wall and connect it directly to the outside, but now I've been told by customer service that is not a service mediacom provides. I don't know what to believe anymore.
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[IA] Put new cable modem into Bridge mode
The short question, ubee cable modem with voice, model UBC1301-AA00, firmware version 12.2.3110.15, how do I put it into Bridge mode?
I can log into the modem management web page through 192.168.100.1, and I can find the "Operation Mode" page to switch between Bridge mode and NAT mode, but when I select Bridge mode and click Apply, essentially nothing happens. I do get a pop-up that says "Apply Successfully" to which I have to click OK on and it goes away, but nothing else happens. I've tried pulling power and plugging back in several times too and it always just stays on NAT mode.
The details...
I got a new cable modem today because I got a new package that included voice, so they had to replace the modem with a modem that supported voice. The new cable modem also has a built in router and wifi which I do not want to use. I have a very nice Netgear NightHawk AC1900 router of my own that works very nicely and I want to continue to use.
I have already disabled wifi on the new Mediacom cable modem, and I've got it working with my router by setting the LAN NAT network IP on the cable modem to 192.168.1.1 (my router already used 192.168.0.1 and I didn't want to have set my home network all back up on a new IP segment). The WAN port of my Netgear router then gets a 192.168.1.11 IP address from the Mediacom modem/router, and it does work, but I'd still rather put the modem in bridge mode to eliminate the in-between router function of the cable modem.
I've also done some Google searching on this and I find info on other models of Ubee cable modems, and I can't find ANYTHING on this modem. I don't know if this is a new model or what.
I also asked the technician who installed the modem about the bridge mode and he had no clue. He'd never heard of it.
Thank you.
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More issues with Mediacom in Davenport Iowa
I figured I'd start a new thread on this. I lost internet on November 29th and called and was told that there was an outage in the area but it's back it just takes a while to come back. I didn't buy that at all but it was late and I was like whatever. The next day November 30th I called and they said my modem was bad and I could either go to the office or have one shipped. So I went to the office and they said no they don't have any and they didn't know why I was told that. So I went home and called again and was told the exact same thing again so I told them that I already went to the office and they didn't have any. I don't think he believed me so he had me on hold for a good 10 minutes and came back and said that they don't have any and one would be shipped and I should have it Tuesday. Well Sunday comes around and I was curious to why I had not received a shipping confirmation. I called to check and was told they had it noted that I was going to the office to get one. Now then I was really getting frustrated which really goes no where with tech support. So come Thursday December 7th I get the new modem and after over an hour of tech support trying to get it to provision I was back in business. So it worked that night and Friday night and was out of town Saturday but Sunday when I got back it was off. I did the whole power cycle of the modem and router and nothing. I called and did the same thing again with tech support and they told me they seen it online but I even bypassed my router and nothing. I told them I wanted a tech support with a new modem tomorrow. She told me the soonest they had was Saturday December 16th. I told them I want it tomorrow or I'm done I've seriously had it. So if a tech does indeed show Saturday I would have had 2 days of service out of 18. What is the problem with Mediacom anyway? The customer service is horrible and they don't care if you leave as they know they are the cable internet monopoly in almost all markets. I am beyond pissed at this point.
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Aris SB8200 or Netgear CM1000
Looking to buy a new modem since Mediacom can't send me a working one without waiting over a week. Any suggestions between the two?
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[MN] Waiting 7+ weeks Mcom to bury our cable, snowplow snapped it again
Mediacom...you have been to my home 6 times minimum over 7 weeks. You have had over 7 weeks to come bury a stretch of cable extending over 3 homes yards and driveways. Last week you had it laying in the street and a snow plow snapped it. This very same thing happened again today. I have been on the phone with your support group so many times I feel like we are dating.
I work from home, I am about to be fired because you cannot get someone out here to bury this damn cable. No one will help me in your call center - I cannot tell you how many supposed managers I have contacted to get someone out here. We pay $160 a month for this, I lost an entire weeks salary last week and throughout all of this, this ongoing saga of 7+ weeks you have given us a lousy $62.50 credit.
I need someone to contact me NOW because I am getting no help at all. This is absolute insanity and we have no other options in Savage, MN or we would be gone by now.
Thanks,
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