I recently helped move a family member's service (internet, phone, TV) to a new address. The process was not seamless as Mediacom did not tell the tech we needed a new modem (fortunately I mentioned that when he called to confirm the appointment) nor did they tell him we also had phone service. He was almost out the door when I asked and he had to spend more time confirming that service.
Anyway, the family member got a "bill explanation" email that showed double her previous monthly bill. When I called, the support person said that apparently "nobody told me" that Mediacom bills twice when service is moved. The support person was unable to articulate why. My family member uses autopay so there are no missed payments in all this (confirmed with support person). Mediacom didn't do this when I moved my service a couple years ago.
Does anybody know if this is standard procedure and why? (Note: I am not a CPA and that might be part of the problem).
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