Hey folks, thanks for stopping by. Hoping to catch the attention of someone who can help me out here.
Recently moved to a new apartment a couple months ago and signed up for Mediacom's 100/10 service that is available. I quickly noticed intermittent service, especially during peak hours. I expect some slow down, especially in a decently sized complex, but complete disconnections aren't acceptable by any means.
Got a tech scheduled to come out, who removed a filter and checked the local cables for issues. Claimed that would fix most of the issues. Unfortunately, it doesn't seem like it's that simple. After experiencing the exact same issues for another week (While steadily worsening) I called them up again. After some seriously frustrating scheduling issues (took 3 weeks for someone to actually show up at the door after 1 tech called out sick and the next one no-call-no-showed) the latest fellow actually tried to explain the issue to me.
After dealing with severe disconnect issues for months I'd gone through 3 modems and 2 routers as well as reading up on why I was experiencing severe pack loss / thousands of uncorrectables in minutes / modem reboots every couple hours, I was really banking on the issue being a somewhat localized cable issue (corroded connector/etc). After talking to the line tech for a little while he says "Well, it seems like you understand a decent bit of what issues you're having. So I'll be straight with you, there is a local node issue that ******* apartments and ******* apartments up the road are connected to. It's been an on-going issue and until maintenance fixes it, there's pretty much nothing I can do for you. I'll let them know that there is another affected customer, but I'd honestly suggest switching providers ASAP." (For reference, ATT is running fiber in the area, hopefully within the next 6 months)
As much as I appreciate the honesty, I certainly don't appreciate the awful service I am paying for every month. The line tech said there was no time frame for a repair and that his own supervisor was in the same apartments I live in with the same issue. Other than pissing and moaning until it get's fixed, he said I was basically SOL.
Anyway, I'm hoping someone has some recommendations on what I can do to get my service fixed. The tech said that several people were constantly having techs come out for issues they can't fix- so I highly doubt that scheduling another tech and waste both of our time is going to help much.
Anyway, here's the suggested info that the rules request.
Issue: Intermittent service, heavy around peak times but modem reboots randomly throughout the day. Service slows to a crawl (1 - 30 down, 0.1 - 5 up) and eventually reboots. After modem reboot, service *typically* returns to normal (Which is amazing, when it works. ~130 down, ~15 up)
Network: Currently, after bypassing all accessible cables/outlets: Main coax-in line from built-in cable box in the laundry closet -> Modem (Currently SB6183, previously SB6190, previously DPC3010) -> Cat5e -> Archer C7 (Previously Archer C50) -> Cat6 -> PCs (I have 2 wired desktops, both have connectivity issues).
Modem: As stated, currently Arris SB6183 / Firmware : SB6183-9.2.0.0-GA-03-29-NOSH
192.168.100.1 (After ~6 hours of uptime, taken at ~2:30AM): https://i.imgur.com/LMlg79i.png
After the reset for the speedtest listed below, at 5 minutes of uptime: After: https://i.imgur.com/Y9WfHkj.png
Speedtest: (DSLR initially failed due to connection issues, had to reset to get a reading. speedtest.net gave me 581ms / 2.4d / 13.1u before I reset the modem)
Linetest: I have 2 tests, before/after reset.
Before: http://www.dslreports.com/pingtest/nil/3458876
After: http://www.dslreports.com/pingtest/nil/3458878
OS: Both wired desktop PCs are running Windows 10, however, I have also had the exact same issues on several Android phones and a Chromebook.
Time of issue: As stated, service is unstable/intermittent 24/7 but heavier during peak times. I started a smokeping as soon as I made this account. You can see that reset time pretty obviously, lol.
http://www.dslreports.com/smokeping?target=8f06a62fa8d4da475a6b91b4752752b4
Firewall: Norton on one desktop, Windows Defender on the other, Phones/Laptop have none.
Well, that's all I got. If you have any suggestions I am certainly all ears. Thanks!
-Morgan
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