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[NC] Horrible upload speeds (business HSI)

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I've had a ticket open for over 2 months now for an issue with upload speeds. Download speeds are acceptable when it doesn't time out due to the complete lack of upload. Speed tests literally time out on the upload portion of the test and when they do complete the upload is .18 Mbps or less. Basically with the upload being so bad the service is unusable. Is there a tech that frequents this forum that might be able to give me insight as to what's going on and when it will be fixed?

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