So, my gigabit service went out yesterday morning, sometime prior to 8AM. Did the normal modem reboot, reset button, no joy.
Talked to support last night (does Mediacom outsource to India now? Broken English, could barely understand the lady). Was told there was a possible outage, should be fixed in an hour. Reboot modem at that time, it should work. If not, call back in 24-hours, and they'll do more troubleshooting.
Anyway, service never came back on.
Today, I call support back, get a native English speaker, he checks, can't see my modem, Soonest tech appointment is Jan 22 (FFS - I work in IT - I do stuff from home NIGHTLY!) BUT, he could transfer me to a lady to check if a local "store" has a modem I could swap out. There is! YAY...
I take off from work, extra long lunch. Stop at home, get modem, get to store, stand in line 30 minutes, and they tell me "Oh, gig service MUST have a tech visit, and we have no 3.1 modems on hand anyway. Go home, plug modem in, see if it lights up. If not, call support back, they may need to do something else due to the outage last night." Ok, so there's hope. Maybe they need to re-provision it, something like that. Nope. Call back, still can't see modem. Need to send a tech. Still Jan 22 earliest window.
I bet they'd have someone out tomorrow if I told them new service.
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