I called in to Customer service about my bill and when they answered they said I was on the 30Mbit Prime Plus service. When I look at my account online and on the meter page, it still says I am on the MAX 20/2 service. Should I have 30Mbit service? I understand that it's "up to" and all that, but my service caps around 19Mbits most of the time, with peak time lows of 10 and off peak bursts of 22.
I'm still evaluating my options going forward, but I'd at least like to be able to get all that I'm currently paying for.
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