Hello-
I just bought a MB7420 to replace my MediaCom-provided Hitron and can not get it activated. I found the 'approved modems' listings after the purchase so this is a last ditch effort before I exchange it for another brand. Despite it not being on the approved list, customer reviews report it working with MediaCom (iirc in Iowa) so I gave it a try. Can anyone confirm that this modem is compatible and, if so, what is the secret bit of information to pass to tech support to get it working?
Symptoms: Once connected, I get solid blue up/down arrows. 16 downstream channels locked, 3 upstream channels locked. Error message on the modem's admin page is the generic "access denied". I cannot access maestro.mediacomcc.com once connected (DNS_PROBE_FINISHED_NO_INTERNET); I have to do that via my phone which is a real pain.
Setup: Coax from previous modem connected to new modem, computer connected directly to modem (bypassed my ap/router). "ipconfig /renew" gets me a valid 192.168 IP but no DNS services. Manual config of DNS services on the computer had no change.
Contacted support twice. Both times the agents said the modem was not visible on their end. First agent tried to activate it anyways which at least resulted in the modem getting the correct configuration file (I saw tftp then the config file name was indicative of the internet plan I have "200 yada yada"). But still no success. Second agent didn't even try.
Screenshots attached. Any help is appreciated. Return packaging on standby.
Thanks -Jason
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