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[IA] Issues after upgrading to DOCSIS 3.1 Technicolor Modem Yesterday

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Hi, I've been a very happy Mediacom customer overall for the last 3ish years and earlier this week I received an e-mail alerting me that I was eligible for a free upgrade to a DOCSIS 3.1 modem since I lease my modem through Mediacom. With my old modem I had an extremely stable connection with very minimal appearance of dropped packets. I'm mostly experiencing these lag spikes while playing online games. I am wondering how I can log into my modem (it's wifi is disabled) and see the line quality. If logging into the modem is not an option what tools are recommended to find out why I'm suddenly seeing intermittent lag spikes after upgrading to a new modem. I can't imagine my hops through Mediacom changed. The lag is bad enough to where I can't really play a game online at the moment and if it has to do with the modem I'd rather just go back to the old one since speed wasn't really ever an issue for me to begin with, I just want to be able to play online games without rubber-banding. Thanks!

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