Hey everyone, just looking for some help.
Get Mediacom less than a month ago, and everything was great until a few days ago.
I'm experiencing random disconnects and timeouts that last a short time. For example, Playstation voice chat parties and games will stop for a second and kick me out, then reconnect. This is also happening with videos online, mobile usage, and surfing. Essentially everything.
I have the 1Gig package, and my ping, jitter, and upload are accurate and normal (ping of 40-50, and upload of 50-60) but my download is down from its normal roughly 920 mbps to anywhere from 150-220 mbps. Seems strange to me. Low speeds, and the constant dropouts every few minutes are really getting to me. The poor phone customer support definitely doesn't help, was told by a guy on the phone that "sometimes our internet is very unstable", not a good look from a company to a customer. In addition, they inaccurately put in my technician request from tomorrow from 1-3, to next monday the 9th from 5-7. Not sure how that could have happened.
(Also side note, when trying to use the control panel to go into my modem settings I was told my "email does not match any customer email" to which I received no help at all on the phone.)
Here's my DSL reports speed test results:
53 ping, 222.3 mbps download, 53 upload. Still weird that my download is the only thing struggling.
I have a Netgear AC1750 at the most recent firmware.
Both my computers and PS4s are hardwired via ethernet, and are all experiencing the same speed issues and disconnects, wifi on mobile is experiencing the same thing. Even when plugging the modem directly into devices I experience the same issues. This all leads me to believe an issue with Mediacom?
It won't let me run a line quality test, nor a smokeping test, citing: "Warning: ***.**.***.***
is not pingable
from www.dslreports.com with 1024 byte packets.
If you go ahead, the test will merely show traceroute information." so I'm uncertain about what to do about that.
The issue seems to increase at night, but is unpredictable, and happens far more often than I would want.
Can't seem to speak to a real person at mediacom, nor anyone that actually knows what to do other than 2 of the 10 times I've called. I keep getting pushed into the "please unplug your modem and plug it back in".
Not sure what has changed in the last week, maybe the bad weather got cables wet? I'm not expert but I feel as though I have done everything a regular consumer can be expected to do on my end.
I'm in the Columbia, MO area.
Not sure if I missed anything, happy to give it.
I've heard good things about MediacomChad, so hopefully I can get some answers or a tech out here to figure out the issue because it is becoming ridiculous with all of the timeouts I've received.
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