I was just looking at my account online and there is a credit of 25.09 for "Mediacom Online Service" and a charge of $75.41 for "Mediacom Online Max" about the same time as I purchased and set up my own modem, a SB6141. What is the cause of this change? When I went turn in my rented modem I asked about upgrading to a 50M circuit. The lady at the counter looked into it and told me it would cost about $42 more per month, but she could not configure because of some issue with my account and that she would have to work with another lady, "Barbara" the next day and she would call me. The next day, 5:00PM rolled around and I had not received a call, so I called the Cedar Rapids office. I spoke with a Stephanie, who after looking at my account asked if I was wanting the increased package for the additional usage or just for the additional speed. I told her I was looking for the speed, as I have never gone over on my usage. She informed me at that time of the upcoming speed increase in the Cedar Rapids area in June. I asked and she verified that I was eligible for the automatic increase to the 50/5 speeds which she even had her supervisor verify. Now it looks like my online account has been changed to "Mediacom Online Max" which is only a 20/2 package and is more three times what I had been paying for my "Mediacom Online Service" which was a 25+ circuit. I would really like to know what is going on. I have been anticipating the speed increase and doing speed tests daily to see if it was in effect, yet.
John
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