Make sure you guys are using
http://speedtest.comcast.net/ and Chicago server. This is for IA area.
Keep in mind
- the speed will vary somewhat
- different websites and different servers even if listed on one website will most likely give you different results
- when testing make sure you are only using a wired connection and if possible bypass your router
- flash based speedtests are not 100% accurate
- your speed is advertised as up to XX Mbit, so don't greet a tech with "I'm paying for XX Mbit and I only get YY Mbit" This is a personal pet peeve of mine.
If you consistently test much slower than your "up to XX" speed you may have an issue. Repeated tests with multiple servers. Occasionally you may see some odd results (too slow or too fast) and this should not concern you.
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I speak for myself, not my employer.
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