For the past four months we have had intermittent packet loss. I have an IT background and have done absolutely everything I can think of to ensure that the problem isn't on my end.
We have had three tech visits (and two no-shows/cancels).
The first two techs were not very helpful beyond checking the basics like signal strength. The third tech is great. He solved a problem we had about three years ago. His solution to that problem was running a new line to the house and thus doesn't believe that to be a potential cause. The problem has been getting worse and the third tech hasn't been able to figure it out, despite giving it a good effort.
The third tech and I agree that this seems to be an outbound problem. It also worsens during peak and we lose as much as 5% of packets. I don't know if something is damaged and they are routing too much traffic through something or what.
I do not know where to go from here. With the exception of the third tech, Mediacom doesn't seem to care about the quality of the connection. If the modem pings back and the download speed is somewhere close to what it should be, it looks good to them.
Can an employee advise me?
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