I have the mediacom 1 gig service plan in Georgia, they are the only provider over 40mb download in my area. In the past 8 months I have have service issues such as slow speed and unstable.
I was getting up to 200 mb download speed at most, typical was 120mb.
After months of repeated calling, 6 service techs, replacing the drop from my house to street (cut in line allowed water to get into cable, this took several phone calls to get fixed, realized outages related to rain and water drained out of line conncection), 2 mediacom modems ( one before my motorola MB8600 and one after MB8600 suddenly stopped working in October 2018 after 2 months of uptime), today I have finally started getting paid speed of 1 gig, well 700 to +900 mb download, after I had requested field supervisor come to my house during tech support call. Was told a line issue up the street from me was causing to much noise/interference.
I have attempted to hook up my MB8600 several times with no avail after it went out in Oct 2018.
After spending some time with Motorola tech support today, I was informed a nationwide update on ISPs using DOCSIS 3.1 went out and caused multiple brands of DOCSIS 3.1 modems to quit working with multiple ISP providers. Motorola tech support said they have been contacting and working with ISP providers to roll out an update so the ISP servers will communicate with DOCSIS 3.1 modems like the MB8600. They also explained Mediacom has not responded to their requests...
So, I wanted my own modem versus the rented $10/month modem.
Motorola tech support said who knows when fix would be applied, I said wow, now I have a $160 paperweight, however they offer a loaner program for DOCSIS 3.0 modems until fixs rolls out, I said well if it took me a long time to get stable service I might be out of luck.
SO,
1)Has anyone hear of Mediacom trying to fix this?
2)Now I will have to rent a modem even thought I had one that was working???
I was stumped when the tech and field supervisor today did not even mention my modem was not working with the system at this time, or even phone tech support....!!!!!
3) what DOCSIS 3.1 modems are supported?
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